Shopiverb Privacy Policy

Effective Date: September 10, 2026
Last Updated: September 10, 2026

Shopiverb (“Shopiverb,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information and business data entrusted to us.

This Privacy Policy describes how Shopiverb collects, accesses, uses, processes, stores, discloses, and protects information when you visit Shopiverb.com, create or maintain a Shopiverb account, connect a Shopify store or Reverb account, communicate with us, or otherwise use Shopiverb's websites, applications, integrations, software, support services, and related services (collectively, the “Services”).

This Privacy Policy applies to information processed through the Services and should be read together with our Terms of Service.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Shopiverb may collect information that you provide directly to us, information received from services that you authorize Shopiverb to access, and certain information collected automatically when you use the Services.

Information You Provide

Information you provide directly to Shopiverb may include:

Your name;
Business or store name;
Email address;
Telephone number;
Shopiverb account information;
Billing or subscription information;
Customer-support communications;
Preferences and settings; and
Other information you voluntarily provide to us.

Information Received From Shopify

When you authorize Shopiverb to connect with a Shopify store, Shopiverb may access information made available through Shopify's APIs according to the permissions granted to Shopiverb.

Depending on the features you use and permissions authorized, this information may include:

Shopify store and merchant information;
Store identifiers and configuration information;
Products and product variants;
Product titles and descriptions;
SKUs and other product identifiers;
Inventory quantities;
Inventory locations;
Pricing information;
Product images and related product information;
Orders;
Order status;
Fulfillment information;
Inventory adjustments;
Sales-related information; and
Other information reasonably necessary to provide the requested Shopiverb functionality.

Shopiverb seeks to access only the Shopify information reasonably necessary to provide and operate the Services.

Information Received From Reverb

When you authorize Shopiverb to connect with your Reverb account, Shopiverb may receive information made available through the Reverb API and authorized by you.

Depending upon the features you use, this may include:

Reverb account and shop information;
Listings;
Listing identifiers;
Product information;
SKUs and other identifiers;
Inventory quantities;
Pricing information;
Listing status;
Images and listing content;
Order and sales information;
Shipping or fulfillment information where necessary;
Information concerning changes to listings or inventory; and
Other information necessary to provide Shopiverb's integration and synchronization functionality.

Shopiverb does not request that you provide your Reverb password directly to Shopiverb. Authentication is performed through authorization mechanisms provided or permitted by Reverb.

Automatically Collected Information

When you visit or use Shopiverb, we may automatically collect certain technical and operational information, including:

IP address;
Browser type and version;
Device type;
Operating system;
Referring and exit pages;
Pages or features accessed;
Dates and times of access;
Application activity;
Authentication activity;
Synchronization activity;
Error and diagnostic information;
Security logs; and
Other technical information necessary to operate and secure the Services.

We primarily use this information to operate, secure, troubleshoot, maintain, analyze, and improve Shopiverb.

2. How We Use Information

Shopiverb may process information for legitimate purposes associated with providing and operating the Services, including to:

Create and administer Shopiverb accounts;
Authenticate users;
Connect authorized Shopify and Reverb accounts;
Match Shopify products with Reverb listings;
Synchronize inventory between connected sales channels;
Detect sales and inventory changes;
Update connected inventory;
Create, update, or manage listings when requested by a merchant;
Reduce inventory discrepancies and the risk of duplicate sales;
Display product, listing, order, inventory, and synchronization information;
Maintain synchronization history and operational records;
Diagnose errors and synchronization failures;
Provide customer and technical support;
Process subscriptions and billing;
Send service-related communications;
Send security and account notifications;
Detect and prevent fraud, abuse, and unauthorized access;
Maintain and improve the reliability, security, and functionality of Shopiverb;
Comply with legal obligations;
Respond to lawful requests;
Enforce our agreements; and
Protect Shopiverb, our users, and others.

We do not use merchant or customer information obtained through Shopify or Reverb for purposes materially unrelated to providing Shopiverb except where permitted by the applicable platform requirements and applicable law.

3. Data Minimization

Shopiverb endeavors to collect and process only information reasonably necessary to provide, secure, maintain, and improve the Services.

We do not intentionally collect customer information that is unnecessary for inventory synchronization, product and listing management, order-related functionality, fulfillment functionality, support, security, compliance, or another feature requested by the merchant.

The information available to Shopiverb may change depending on the permissions granted by a merchant, features enabled, and changes made by Shopify or Reverb to their respective APIs.

4. Shopify Data

Shopiverb's access to Shopify information is governed by the permissions authorized by the applicable Shopify merchant and by applicable Shopify requirements.

Shopiverb processes information obtained through Shopify for purposes necessary to provide the Services and for the other purposes disclosed in this Privacy Policy.

Where applicable, Shopiverb will cooperate with merchants and Shopify in responding to valid privacy requests, including requests involving access to or deletion of personal information, as required by applicable law and applicable Shopify requirements.

If a merchant revokes Shopiverb's authorization or uninstalls the application, Shopiverb will cease accessing the merchant's Shopify account through the revoked authorization.

Information previously obtained may be retained for a limited period where reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, backup integrity, or other legitimate purposes permitted by law.

5. Reverb Data

Shopiverb accesses Reverb information only through authorized means and processes such information to provide Shopiverb's integration services.

Shopiverb does not sell, lease, sublicense, or otherwise commercially distribute access to Reverb member information obtained through the Reverb API.

Shopiverb does not use Reverb member information obtained through the API to create unrelated advertising profiles or for unrelated third-party marketing purposes.

Shopiverb does not request or knowingly store a user's Reverb password.

Reverb information is retained only for periods reasonably necessary to provide Shopiverb, maintain appropriate operational or security records, resolve disputes, comply with legal requirements, or otherwise fulfill legitimate purposes permitted by applicable law and Reverb requirements.

This application uses the Reverb API but is not endorsed, created by or certified by Reverb.com, LLC.

6. How We Share Information

Shopiverb does not sell personal information.

We may disclose information to third parties when reasonably necessary to operate the Services, including service providers that perform services on our behalf.

These service providers may include providers of:

Cloud infrastructure and hosting;
Databases and data storage;
Authentication;
Transactional email;
Payment and subscription processing;
Error monitoring;
Application diagnostics;
Security and fraud prevention;
Customer support; and
Other infrastructure necessary to operate Shopiverb.

We seek to provide service providers only the information reasonably necessary for them to perform their functions.

We may also disclose information where reasonably necessary to comply with applicable law, respond to valid legal process, enforce our agreements, investigate fraud or security incidents, or protect the rights, property, or safety of Shopiverb, our users, or others.

7. No Sale of Personal, Merchant, or Customer Data

Shopiverb does not sell or rent merchant or customer personal information for monetary consideration.

Shopiverb does not operate as a data broker.

We do not sell Shopify or Reverb merchant or customer data.

We do not use information obtained through Shopify or Reverb to create unrelated advertising profiles or sell targeted advertising services based upon that information.

8. Payment and Billing Information

If you purchase a Shopiverb subscription or other paid service, payment processing may be performed through Shopify or another payment provider identified at the time of purchase.

Where a third-party payment processor handles payment information, Shopiverb does not intentionally store complete credit or debit card numbers or card security codes.

Payment providers process payment information according to their respective privacy policies and terms.

Shopiverb may retain information concerning your subscription, billing status, plan, payment status, invoices, transaction identifiers, and other records reasonably necessary for account administration, accounting, taxation, dispute resolution, and legal compliance.

9. Cookies and Similar Technologies

Shopiverb.com and the Shopiverb application may use cookies, local storage, session technologies, and similar technologies.

These technologies may be used for:

Authentication;
Maintaining user sessions;
Security;
Fraud prevention;
Saving preferences;
Website and application functionality;
Performance;
Diagnostics; and
Analytics.

Where applicable law requires consent before using non-essential cookies or similar technologies, Shopiverb will seek appropriate consent.

Additional information may be provided in our Cookie Policy.

10. Data Security

Shopiverb takes the security of merchant and personal information seriously.

We use reasonable administrative, organizational, and technical safeguards designed to protect information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, or misuse.

Depending upon the nature of the information and Services involved, these safeguards may include:

Encryption of information during transmission;
Secure authentication and authorization;
Restricted administrative access;
Access controls;
Secure handling of authentication credentials and access tokens;
Application and infrastructure monitoring;
Logging and diagnostic systems;
Security updates and software maintenance;
Backup and recovery measures; and
Procedures for responding to suspected security incidents.

However, no computer system, database, network, transmission method, or internet-connected service can be guaranteed to be completely secure.

Accordingly, although Shopiverb uses reasonable safeguards, we cannot guarantee absolute security.

11. API Credentials and Access Tokens

To maintain connections between Shopiverb and supported third-party services, Shopiverb may receive and store authentication tokens, API credentials, identifiers, or similar authorization information.

We treat authentication credentials and access tokens as sensitive information.

Such credentials are used only as reasonably necessary to operate authorized integrations, maintain connections, perform requested synchronization functions, and provide the Services.

Shopiverb does not knowingly disclose access tokens or API credentials to unauthorized parties.

If an integration is disconnected or authorization is revoked, Shopiverb will cease using the revoked authorization and will delete, invalidate, or otherwise cease relying upon the applicable credentials as appropriate and technically feasible.

12. Data Retention

Shopiverb retains information only for as long as reasonably necessary for the purposes for which it was collected or subsequently authorized.

Retention periods may depend upon the type of information involved and may include periods reasonably necessary to:

Maintain a Shopiverb account;
Provide the Services;
Maintain Shopify and Reverb integrations;
Synchronize inventory;
Maintain operational records;
Provide customer support;
Maintain security and audit records;
Detect and prevent fraud;
Resolve disputes;
Enforce agreements;
Maintain backups;
Meet accounting and tax requirements; and
Comply with legal obligations.

When information is no longer reasonably required, Shopiverb may delete, anonymize, aggregate, or securely dispose of it.

Information may remain temporarily in backups or security systems until those records are deleted or overwritten through normal retention processes.

13. Account Closure, Disconnection, and Uninstallation

You may disconnect supported integrations or terminate your use of Shopiverb subject to the applicable Terms of Service.

When Shopify or Reverb is disconnected, Shopiverb will cease accessing that service using the revoked authorization.

When Shopiverb is uninstalled or an account is terminated, information associated with the account may be deleted, anonymized, or retained for a limited period where reasonably necessary for:

Legal compliance;
Fraud prevention;
Security;
Backup integrity;
Accounting;
Tax requirements;
Dispute resolution;
Enforcement of agreements; or
Establishing, exercising, or defending legal claims.

Disconnecting Shopiverb does not cause information separately maintained by Shopify, Reverb, payment providers, or other third parties to be deleted from those services.

14. Your Privacy Rights

Depending upon where you live, applicable privacy laws may provide certain rights concerning your personal information.

Those rights may include the right to:

Know whether personal information about you is being processed;
Request access to personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Obtain a copy of certain information;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent where processing is based upon consent;
Opt out of certain uses or disclosures where applicable; and
Appeal certain privacy decisions where applicable law provides such a right.

These rights are not absolute and may be subject to legal exceptions.

Shopiverb may need to verify your identity before fulfilling a request.

Where Shopiverb processes personal information on behalf of a merchant, the merchant may be primarily responsible for responding to requests from its customers. In those circumstances, individuals may need to direct their request to the applicable merchant.

Shopiverb will reasonably cooperate with merchants concerning valid privacy requests when required by applicable law or platform requirements.

15. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending upon the law and circumstances, these may include rights to access, correct, delete, or obtain copies of personal information and rights to opt out of certain sales, sharing, targeted advertising, or profiling.

Shopiverb does not sell personal information for monetary consideration.

Shopiverb does not use Shopify or Reverb merchant or customer information for unrelated cross-context behavioral advertising.

Where a state privacy law applies to Shopiverb and grants you additional rights, we will process qualifying requests as required by that law.

We will not unlawfully discriminate against an individual for exercising applicable privacy rights.

16. International Privacy Rights

Users located outside the United States may have additional privacy rights under applicable law.

Where applicable, Shopiverb processes personal information based upon an appropriate legal basis, which may include:

Performance of a contract;
Taking steps requested before entering a contract;
Compliance with legal obligations;
Shopiverb's legitimate interests;
Protection of legal rights; or
Consent where required.

Where consent is the legal basis for processing, you may withdraw that consent as permitted by applicable law.

Withdrawal of consent does not affect processing lawfully performed before consent was withdrawn.

17. International Data Transfers

Shopiverb is operated from the United States.

Information processed through Shopiverb may be transferred to, processed in, or stored in the United States or other countries where Shopiverb or its service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country.

Where applicable law requires specific safeguards for international transfers of personal information, Shopiverb will use appropriate transfer mechanisms or safeguards as required by law.

18. Children's Privacy

Shopiverb is a business-oriented service designed primarily for merchants and businesses and is not directed toward children.

We do not knowingly solicit personal information directly from children under 13 through Shopiverb accounts.

If we learn that personal information was collected directly from a child in violation of applicable law, we will take reasonable steps to delete that information.

19. Third-Party Platforms and Services

Shopiverb integrates with services operated by third parties, including Shopify and Reverb.

Third-party platforms operate independently of Shopiverb and maintain their own terms of service, privacy policies, security practices, and data-handling practices.

Shopiverb does not control and is not responsible for the independent privacy practices of third-party platforms.

Your use of Shopify remains subject to applicable Shopify terms and policies.

Your use of Reverb remains subject to applicable Reverb terms and policies.

Links to third-party websites or services do not constitute an endorsement of their privacy or security practices.

20. Service Communications

Shopiverb may use your contact information to send communications necessary to administer or operate your account.

These communications may include:

Account notifications;
Authentication messages;
Security alerts;
Integration notifications;
Synchronization alerts;
Billing notices;
Service changes;
Support communications;
Changes to legal terms or policies; and
Other important administrative communications.

Because these communications relate to the operation or security of the Services, you may not be able to opt out of all service-related communications while maintaining an active Shopiverb account.

21. Marketing Communications

If Shopiverb sends optional promotional or marketing communications, you may unsubscribe using the mechanism provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary account, security, billing, support, or service-related communications.

Shopiverb does not use Shopify or Reverb customer data obtained through platform integrations to send unrelated marketing communications to those customers.

22. Aggregated and De-Identified Information

Shopiverb may create aggregated, statistical, or de-identified information from information processed through the Services where permitted by applicable law.

Such information may be used to understand product performance, diagnose technical problems, improve Shopiverb, measure service reliability, and develop features.

We do not attempt to re-identify information that has been properly de-identified except where permitted by applicable law for security, testing, or compliance purposes.

23. Legal Requests and Required Disclosures

Shopiverb may preserve, access, or disclose information if we reasonably believe doing so is necessary to:

Comply with applicable law;
Comply with a court order, subpoena, warrant, or other valid legal process;
Respond to a lawful governmental request;
Enforce our Terms of Service or other agreements;
Investigate suspected fraud or abuse;
Investigate or respond to a security incident;
Protect Shopiverb's rights or property;
Protect the safety or rights of users or others; or
Establish, exercise, or defend legal claims.

Where legally permitted and appropriate, Shopiverb may challenge governmental or third-party requests that we believe are invalid, excessive, or unlawful.

24. Business Transfers

If Shopiverb is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, reorganization, or similar corporate transaction, information associated with the Services may be transferred as part of that transaction.

Any such transfer will remain subject to applicable privacy and data-protection requirements.

Where required by law, affected individuals will receive appropriate notice.

25. Security Incidents and Data Breaches

If Shopiverb becomes aware of a security incident involving personal information, we will investigate the incident and take reasonable measures appropriate to the circumstances.

Where applicable law requires notification to affected individuals, merchants, regulators, Shopify, Reverb, or other parties, Shopiverb will provide such notification in accordance with applicable requirements.

26. Do Not Track and Privacy Preference Signals

Some browsers and devices allow users to transmit privacy preference signals, including “Do Not Track” or legally recognized opt-out preference signals.

Because standards and legal requirements concerning these signals may vary, Shopiverb will respond to legally recognized preference signals where required by applicable law.

Shopiverb does not sell personal information or use Shopify or Reverb merchant/customer information for unrelated cross-context behavioral advertising.

27. Data Controller and Service Provider Roles

Depending upon the circumstances, Shopiverb may process personal information either for its own purposes or on behalf of a merchant.

For information concerning Shopiverb account holders, website visitors, billing contacts, and direct communications with Shopiverb, Shopiverb may act as the entity responsible for determining the purposes and means of processing.

For certain information originating from a merchant's Shopify or Reverb account, Shopiverb may process information on behalf of that merchant in order to provide the Services.

Nothing in this Privacy Policy alters the independent privacy obligations of merchants using Shopiverb.

Merchants remain responsible for their own privacy notices and for ensuring that their use of Shopiverb complies with laws applicable to their businesses.

28. Merchant Responsibilities

Merchants using Shopiverb are responsible for ensuring that they have all notices, permissions, consents, and lawful bases required for information they instruct Shopiverb to process.

Merchants are also responsible for:

Maintaining appropriate privacy policies for their businesses;
Responding to their customers' privacy requests where legally required;
Maintaining the security of their Shopiverb account credentials;
Limiting account access to authorized personnel;
Promptly notifying Shopiverb of suspected unauthorized account access; and
Using Shopiverb in accordance with applicable laws and platform requirements.

29. Limitation Regarding Third-Party Data

Shopiverb relies on information supplied by merchants and third-party platforms.

We cannot guarantee that information received from Shopify, Reverb, merchants, or other third parties is complete, accurate, or current.

Merchants are responsible for reviewing their Shopify and Reverb accounts and verifying important product, inventory, listing, order, pricing, and fulfillment information.

30. Changes to This Privacy Policy

Shopiverb may update this Privacy Policy from time to time to reflect changes to:

The Services;
Our data practices;
Third-party integrations;
Applicable laws;
Shopify requirements;
Reverb requirements; or
Security and operational practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the beginning of the policy.

If changes materially affect how personal information is processed, we may provide additional notice where required by applicable law.

Continued use of the Services after an updated Privacy Policy becomes effective is subject to the updated policy, except where applicable law requires additional consent.

31. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or Shopiverb's privacy practices, please contact:

Shopiverb
375 S Main St #415
Moab, Utah 84532 United States
Email: support@shopiverb.com
Website: Shopiverb.com

Privacy requests should provide sufficient information for us to identify the applicable account or information and understand the nature of the request.

For security purposes, Shopiverb may request reasonable verification before responding to certain privacy requests.

32. Reverb API Disclosure

Shopiverb is an independent application that integrates with Reverb through the Reverb API.