Help & Support

How Can We Help?

Whether you're setting up Shopiverb for the first time or need help with an existing connection, listing, inventory update, or order, we're here to help keep things running smoothly.

Getting Started

New to Shopiverb?

Our Getting Started guide walks you through connecting Shopify and Reverb, matching your existing products and listings, creating Reverb listings, and getting your Shopiverb workflow up and running.

Button: View Getting Started Guide

Shopify Connection

Having trouble connecting your Shopify store or seeing the products you expect?

We can help with account connections, product information, inventory settings, permissions, and other Shopify-related Shopiverb issues.

Reverb Connection

Need help connecting your Reverb account or working with your connected Reverb inventory?

Our support team can help identify connection, listing, inventory, and synchronization issues.

Product & Listing Matching

For Shopiverb to keep connected inventory coordinated, the correct Shopify product needs to be connected to the correct Reverb listing.

If something doesn't look right, we'll help you determine what's connected and get it corrected.

Reverb Listing Management

Need help creating a new Reverb listing or making changes to an existing one?

We can help with creating Reverb listings from Shopify products and using Edit Reverb Listing to manage connected listings through Shopiverb.

Bulk Listings

If you're working with multiple Shopify products, Bulk Listings can help make getting your inventory onto Reverb more efficient.

If you have questions about the bulk listing workflow or something isn't working as expected, contact us and we'll help.

Reverb Bump

Shopiverb allows you to choose from available Reverb Bump options as part of the listing workflow.

If you need help using Bump through Shopiverb, we can help with the Shopiverb side of the process.

Availability, eligibility, pricing, and other terms associated with Reverb Bump are determined by Reverb.

Activity Log

The Activity Log gives you visibility into listing and synchronization activity taking place through Shopiverb.

If you're reviewing your Activity Log and have questions about something you see, contact us with the relevant product or listing information and we'll help investigate.

Inventory & Sync Issues

If an inventory quantity isn't updating as expected, contact us with as much information as possible.

Providing the product name, SKU, Shopify product, Reverb listing, and a brief description of what happened will help us investigate the issue faster.

Reverb Orders & Fulfillment

Having trouble with a Reverb order importing into Shopify, processing an imported order, or getting tracking information back to Reverb?

We can help troubleshoot the Shopiverb workflow between the Reverb sale, Shopify order, fulfillment, and tracking update.

When contacting us about an order, include the relevant Shopify and Reverb order information so we can identify the transaction.

Billing & Account Help

Need assistance with your Shopiverb subscription, billing, account settings, or cancellation?

We're happy to help.

Still Need Help?

Can't find the answer you're looking for?

Contact Shopiverb Support and we'll help you get things sorted out.