Frequently Asked Questions
Everything You Need to Know About Shopiverb
Have questions about how Shopiverb works? Here are answers to some of the most common questions from music retailers selling through Shopify and Reverb.
What is Shopiverb?
Shopiverb is a software platform built for musical instrument retailers who sell through both Shopify and Reverb.
It connects the two platforms so retailers can create and manage Reverb listings, list products in bulk, use available Reverb Bump options, keep inventory synchronized, import Reverb orders into Shopify, process fulfillment, update tracking, and monitor activity from one connected workflow.
Who is Shopiverb for?
Shopiverb is designed specifically for music retailers, including guitar shops, full-line music stores, specialty retailers, used and vintage dealers, and online musical instrument businesses.
It's particularly useful for retailers managing limited-quantity or one-of-a-kind gear across Shopify and Reverb.
How does Shopiverb work?
Connect your Shopify store and Reverb account to Shopiverb and match your existing Shopify products with their corresponding Reverb listings.
From there, Shopiverb helps manage the workflow between the two platforms—from creating and editing Reverb listings to synchronizing inventory, importing Reverb orders into Shopify, processing shipments, and sending tracking information back to Reverb.
Can I create Reverb listings through Shopiverb?
Yes. Shopiverb lets you create Reverb listings using your Shopify products as the starting point.
This makes it easier to get your Shopify inventory listed on Reverb without maintaining two completely separate product workflows.
Can I list multiple products on Reverb at once?
Yes. Shopiverb includes Bulk Listings for retailers who need to get multiple products onto Reverb.
Instead of processing every product individually, Bulk Listings provides a more efficient way to work with multiple Shopify products and create their Reverb listings.
Can I edit a Reverb listing through Shopiverb?
Yes. Edit Reverb Listing lets you make changes to connected Reverb listings through Shopiverb.
This gives you a more convenient way to manage listing changes while maintaining the connection between the Reverb listing and its corresponding Shopify product.
Can I use Reverb Bump through Shopiverb?
Yes. When creating a Reverb listing through Shopiverb, you can choose from available Reverb Bump options as part of the listing workflow.
Reverb controls the availability, terms, pricing, and operation of its Bump program. Any applicable Reverb Bump charges are separate from your Shopiverb subscription.
What is the Shopiverb Activity Log?
The Activity Log gives you visibility into activity taking place through Shopiverb.
You can review listing and synchronization activity from your Shopiverb dashboard, making it easier to follow what the app has been doing and identify activity that may need your attention.
Does Shopiverb automatically sync inventory?
Yes. Shopiverb is designed to automatically synchronize inventory between connected Shopify products and Reverb listings.
When inventory changes on a connected sales channel, Shopiverb updates the corresponding inventory on the other connected channel.
Will Shopiverb prevent me from selling the same item twice?
Shopiverb is designed to significantly reduce the risk of double-selling, particularly with one-of-a-kind and limited-quantity gear.
However, no inventory synchronization system can guarantee that a double sale will never occur. Shopify and Reverb are separate platforms, and synchronization can be affected by API response times, outages, simultaneous purchases, internet connectivity, or other circumstances outside Shopiverb's control.
How quickly does inventory sync?
Shopiverb is designed to process inventory changes as quickly as possible after receiving information from the connected platform.
Actual synchronization times can vary because Shopify and Reverb operate independent systems and APIs. For this reason, we don't promise that every update will be instantaneous.
Can Shopiverb work with my existing Shopify products and Reverb listings?
Yes. Shopiverb can connect existing Shopify products with their corresponding Reverb listings, so you don't have to start your inventory from scratch.
You can also use Shopiverb to create new Reverb listings from products in your Shopify store.
What happens if my Shopify product and Reverb listing use different titles?
The titles don't necessarily need to be identical.
Shopiverb lets you connect the appropriate Shopify product with its corresponding Reverb listing so the correct inventory can be coordinated between them.
You'll want to make sure you're connecting the correct Shopify product to the correct Reverb listing.
Can I choose which products Shopiverb manages?
Yes. Shopiverb is built around connecting the Shopify products and Reverb listings you want managed together rather than assuming every product in your store should automatically be connected.
What happens if I manually change inventory?
Shopiverb is designed to monitor inventory changes on connected products and keep corresponding inventory coordinated.
The exact result can depend on where the inventory change is made and how the product and listing are configured.
Do Reverb orders automatically import into Shopify?
Yes. When an order is placed on Reverb, Shopiverb automatically imports the order into Shopify Orders.
This lets your team manage Shopify and Reverb orders from the Shopify order workflow instead of processing orders separately on each platform.
Can I process Reverb orders through Shopify?
Yes. Once a Reverb order has been imported into Shopify, you can process the order through your Shopify workflow.
That means your team can manage orders from both sales channels from one familiar place.
Can I use Shopify shipping for my Reverb orders?
Imported Reverb orders can be fulfilled through Shopify using Shopify's available shipping tools and carrier rates.
You can purchase and print the shipping label, pack the gear, and process the shipment through Shopify.
Availability of specific shipping services and rates depends on your Shopify account, location, carrier availability, and other Shopify requirements.
Does Shopiverb send tracking information back to Reverb?
Yes. When an imported Reverb order is fulfilled, Shopiverb sends the shipment and tracking information back to the corresponding Reverb order.
This eliminates the need to manually copy the tracking number from Shopify and enter it again on Reverb.
Process it once. Shopiverb handles the connection.
What kinds of products can I manage with Shopiverb?
Shopiverb is built around musical instrument retail and can be used with inventory such as guitars, basses, amplifiers, effects pedals, drums, keyboards, pro audio equipment, accessories, parts, used equipment, vintage gear, and other music-related products.
Is Shopiverb good for used and one-of-a-kind gear?
That's one of the situations where Shopiverb can be especially valuable.
When you have only one used guitar, vintage amp, boutique pedal, trade-in, or other unique item and it's available on both Shopify and Reverb, keeping inventory coordinated between the two platforms is particularly important.
Do I need both a Shopify store and a Reverb account?
Yes. To use Shopiverb's Shopify and Reverb integration, you'll need an active Shopify store and Reverb account.
Does Shopiverb replace Shopify or Reverb?
No. Shopiverb works with Shopify and Reverb.
Shopify remains your ecommerce platform, Reverb remains your marketplace account, and Shopiverb connects the workflows between them.
What happens if Shopify or Reverb is temporarily unavailable?
Shopiverb depends on Shopify and Reverb's systems and APIs to exchange information.
If either platform experiences an outage, delay, rate limitation, maintenance period, or other technical problem, some Shopiverb functions may temporarily be delayed or unavailable.
Shopiverb cannot control the availability or performance of third-party platforms.
Is Shopiverb affiliated with Shopify or Reverb?
No. Shopiverb is an independent software platform that integrates with Shopify and Reverb.
This application uses the Reverb API but is not endorsed, created by or certified by Reverb.com, LLC.
Is my store information secure?
Shopiverb uses authorized connections to communicate with supported platforms. Access to Shopify and Reverb is established through the authorization methods provided by those platforms.
For more information about how Shopiverb handles information, see our Privacy Policy.
Does Shopiverb store my Shopify or Reverb password?
Shopiverb does not need your Shopify or Reverb password to perform normal authorized integrations.
Connections are established using the authorization mechanisms provided by the respective platforms.
What happens if I disconnect Shopiverb?
Once an integration is disconnected or its authorization is revoked, Shopiverb can no longer perform synchronization or other connected functions through that account.
Your products, listings, and accounts remain on Shopify and Reverb. Disconnecting Shopiverb does not delete your Shopify or Reverb accounts.
How much does Shopiverb cost?
Shopiverb offers subscription plans designed for different sizes and needs of music retailers.
Visit our Pricing Plans page for current plans, features, and pricing.
Can I cancel my Shopiverb subscription?
Yes. You can cancel your Shopiverb subscription subject to the terms of your current billing plan.
Your subscription will not renew after cancellation becomes effective.
See our Terms of Use for complete billing and cancellation terms.
What if I need help?
We're here to help.
If you're having trouble connecting an account, matching products and listings, creating or editing Reverb listings, using Bulk Listings, selecting Reverb Bump options, reviewing Activity Log information, synchronizing inventory, or processing a Reverb order, visit our Help & Support page or contact:
When contacting support, include your store name and a brief description of the issue. Please never send passwords, API keys, access tokens, or credit card information by email.
Still Have Questions?
We're building Shopiverb around the real-world needs of music retailers. If you can't find the answer you're looking for, reach out and we'll be happy to help.
SYNC • SELL • GROW